This page explains, in plain language, what you are agreeing to when you join The Vitality Project: what you pay, how long you are committed for, what renews, how to cancel, and what is refundable.
This page and our Terms of Service say the same thing. If the two ever differ, the Terms of Service control.
1. The short version
- Every membership is a twelve-month commitment. That is true whether you pay monthly or annually. What you choose at checkout is how you pay, not how long you are committed for.
- Monthly means twelve monthly installments of your plan's monthly rate. It is not a rolling plan you can stop in month three.
- Annual means one payment equal to ten monthly installments, for twelve months of membership. That is what "two months free" means.
- Your membership renews automatically at the end of your twelve months, and we charge the card on file, unless you cancel first.
- Your twelve-month commitment cannot be cancelled early. What you can do at any time is turn off renewal, so your membership ends on your renewal date and you are not charged again after that. You keep full access until then, and any remaining installments for the term you are in are still charged.
- Payments are not refundable. We refund a charge we made in error, and we honor any refund right the law gives you that cannot be signed away.
- We remind you before every renewal, 30 days and 7 days before the charge. If a renewal charge is higher than your last one, you also get a dedicated 7-day reminder calling out the increase.
- Your price is shown before you agree, and then it is locked. Your exact price, your tier, and any promotional or protected rate are shown at checkout before you agree, and again on your receipt and in Billing and Subscription. The price you join at stays locked for as long as your membership stays active. This page describes how billing is structured; it does not publish rates.
- Your card stays on file, because your membership recurs. Card and bank details are collected and stored by Stripe, Inc., our payment processor, never by us. We hold only a reference token, the card brand, the last four digits, and the expiry date, which is what lets us charge your renewals and show you which card is on file.
2. Solo Pro
For one beauty or wellness professional, plus one assistant. Two seats.
| Pay monthly | Pay annually | |
|---|---|---|
| Price | Your plan's monthly rate, shown at checkout | Ten times your plan's monthly rate, shown at checkout |
| What you are committing to | 12 months | 12 months |
| Minimum you will pay | Twelve monthly installments | One annual payment |
| When you are charged | Today, then the same day each month for 11 more months | Today, in full |
| Two months free | Not included. Monthly is 12 payments. | Included. Annual is priced at 10 months for 12 months of membership. |
| Renews automatically | Yes, at the end of your 12 months, into another 12-month term | Yes, at the end of your 12 months, into another 12-month term |
| Renewal reminders | 30 days and 7 days before the charge | 30 days and 7 days before the charge |
| How to cancel | In Billing and Subscription in the app, or email support@jointhevitalityproject.com | Same |
| When cancellation takes effect | At the end of your current 12-month term. Your remaining installments for that term are still charged. | At the end of your current 12-month term. |
| Refunds | None, other than a charge made in error and any refund right the law gives you that cannot be waived | Same |
| If a payment fails | We retry and contact you. If the account is not brought current we may freeze access. A freeze is not a cancellation, and your term and payments continue. | Not applicable after the single payment clears |
Seats: Solo Pro includes you plus one assistant at no extra cost. If your team grows to three or more people, you move to a Salon and Spa tier.
3. Salon and Spa
For a team of three or more. Priced by the size of your team. Your exact tier and price are shown at checkout.
| Pay monthly | Pay annually | |
|---|---|---|
| Price | Your tier's monthly rate, shown at checkout | Ten times your tier's monthly rate, shown at checkout |
| What you are committing to | 12 months | 12 months |
| Minimum you will pay | Twelve monthly installments | One annual payment |
| When you are charged | Today, then the same day each month for 11 more months | Today, in full |
| Two months free | Not included. Monthly is 12 payments. | Included. |
| Renews automatically | Yes, at the end of your 12 months, into another 12-month term | Yes, at the end of your 12 months, into another 12-month term |
| Renewal reminders | 30 days and 7 days before the charge | 30 days and 7 days before the charge |
| Growing inside your tier | Free. Add people up to your tier ceiling and your price does not change. | Free. |
| Moving up a tier | Your new monthly amount starts on your next billing date. | You pay the prorated difference for the months left in your term. Your renewal date does not restart. |
| 90-day team member fit | When one new hire pushes you exactly one tier up, you can activate a 90-day fit period and add them at no charge. Remove them in the app before the 90 days end and there is no extra charge. | Same. |
| Moving down a tier | 30 days' notice. Your new rate starts on your next monthly billing date if that is at least 30 days away, otherwise the one after. You can come down to any tier at or above the one you bought. You cannot go below your original tier until your term ends. | Your plan runs unchanged until your renewal date, then renews at the lower rate. No refund for the current term. |
| Removing team members | Choose who comes off. They keep access until your new rate starts. You can undo a scheduled removal before that date. | Same. |
| How to cancel | In Billing and Subscription in the app, or email support@jointhevitalityproject.com | Same |
| When cancellation takes effect | At the end of your current 12-month term. Your remaining installments for that term are still charged. | At the end of your current 12-month term. |
| Refunds | None, other than a charge made in error and any refund right the law gives you that cannot be waived | Same |
| If a payment fails | We retry and contact you. If the account is not brought current we may freeze access. A freeze is not a cancellation, and your term and payments continue. | Not applicable after the single payment clears |
Teams of 176 or more, and all schools, franchises, and enterprise arrangements, are arranged under a separate agreement rather than through checkout.
4. Switching how you pay
| What happens | |
|---|---|
| Monthly to annual | The months left in your current term are paid off today at the annual rate, and your billing becomes annual immediately. Your renewal date does not restart. Because those months are paid in full, this cannot be undone for the current term. Any protected pricing carries forward. |
| Annual to monthly | Scheduled for your next renewal date. Nothing changes today. On that date, instead of renewing annually, you continue on monthly installments at your tier's monthly rate. Annual savings end when monthly billing begins. You can cancel the scheduled switch any time before that date. |
5. Discounts, founding member pricing, and vouchers
- Founding member and promotional pricing are available only during the window we publish. A qualifying founding member discount is kept as protected pricing for as long as your membership stays active.
- Discounts do not stack. If both a promotional code and an affiliate code could apply, we calculate each in dollars against the plan and billing cycle you chose and apply only the larger one.
- Codes apply to new purchases only. They are not accepted on a tier change, a billing cycle change, or a renewal.
- Partner vouchers (for example a distributor loyalty voucher) come off your membership price. They are never paid out in cash and are not refundable. It comes off your pay-in-full amount, or is spread across the payments in your term. If you are already a member, it comes off the payments left in your term, or your next one.
6. Protected pricing
While your membership stays continuously active, the price and any qualifying discount you joined at are kept for the life of that membership, including through renewals and across a switch between monthly and annual billing.
A protected price is never raised while your membership stays active. It carries forward unchanged into every renewal and every cycle switch.
Protected pricing does not survive a gap. If your membership ends and you come back later, you join at the prices and offers available then. Cancelling forfeits protected pricing; see Section 8.
7. If a payment fails
- Day 1: we automatically retry the charge and email you.
- Day 3: we retry again and email you two options: update your card, or talk to our team.
- Day 7: a person from our team reaches out to check in.
- Day 10: if the account is still not current, we send a final notice and pause it. You can turn it back on as soon as your payment method is updated.
- If the account is still unresolved after that, we freeze it.
A freeze is a pause on access, not a cancellation. Your membership, your twelve-month term, and your payment obligation all continue while the account is frozen. Access comes back as soon as the account is current. If you have made other arrangements with us, we honor them.
8. How to turn off renewal
On this page and in the app, "cancel" means turning off renewal. It never ends your current twelve-month term early.
In the app: Settings, then Billing and Subscription, then Cancel membership.
By email: write to support@jointhevitalityproject.com from the email address on your account.
You can turn off renewal at any time, up to and including the last day of your current term. We confirm every request in writing and tell you the exact date your membership ends, which is always your renewal date.
Turning off renewal takes effect at the end of your current twelve-month term. There is no mid-term exit and no way to cancel the commitment early: you keep full access through the end of the term, and the remaining installments for the term you are already in are still charged. There is no notice period.
You can undo a cancellation at any time before your term ends, in Billing and Subscription or by emailing us, and nothing about your account changes when you do.
Cancelling forfeits your protected pricing. If you undo the cancellation before your term ends, your membership never actually left, so your protected price and any qualifying discount continue uninterrupted. If you let the cancellation stand, coming back later means joining at the prices and offers available then.
9. Refunds
All payments are non-refundable. We do not refund or prorate a term that has started, unused time, seats you did not activate, sessions you did not attend, or any period your account was frozen for non-payment.
Two things are always true regardless:
- if we charge you in error or charge you twice, we refund it in full; and
- we honor any refund right the law gives you that cannot be signed away.
10. Questions
support@jointhevitalityproject.com
Full legal terms: Terms of Service ยท All policies: Legal and Trust