Delete Your Account

We are sorry to see you go. Before you do, here is exactly what happens, so nothing surprises you.

What gets deleted

  • Your profile, photo, and bio
  • Your journal entries, mood check ins, survey answers, and Vital Checks
  • Your conversations with Victor and the AI help desk
  • Your practice history, streaks, progress, badges, and points
  • Your community posts, comments, and reactions
  • Your direct messages, from your side
  • Your map pin and any meetups you listed
  • Your saved payment method

Timing: removed from the app immediately, deleted from our systems within 30 days, and cleared from our backups within 90 days.

What stays, and why

  • Records of your payments, invoices, and refunds. Tax and accounting law requires us to keep these.
  • Records of any report made about you or by you, and any moderation decision, so we can keep the community safe and handle anything that comes back.
  • Your acceptance records for the Terms, the Privacy Policy, and any release you signed, as proof of what was agreed.
  • Success stories you gave us permission to publish, under the terms of the Success Story and Testimonial Release.
  • Messages you sent to other people. Your side is removed. A copy stays in their inbox, the same way an email you sent stays in someone's inbox.
  • Group conversations show your messages as from a removed member, so the conversation still makes sense to the people in it.
  • Aggregate, de identified statistics that can no longer be linked to you.
  • Anything we are legally required to keep, or need to establish or defend a legal claim.

Things worth knowing

  • This cannot be undone. We cannot restore an account or its history after deletion.
  • It does not cancel your billing on its own. Cancel your membership first, or contact us.
  • No refund for the remainder of your current period, and a commitment term, if you are in one, still applies.
  • If your salon or school pays for your membership, deleting your account removes you from their roster and they will see that you left.
  • Your affiliate account does not require a membership, but it closes when you delete your Vitality account. Commission you have already earned and released is paid out in the next payout run, even if the balance is under the $50 minimum. Commission not yet released is not paid.

How to delete your account

Sign in and open Settings → Your data & privacy → Delete your account. You will have 7 days to change your mind; then a person on our team reviews and completes it. No longer able to sign in? Make a request or email support@jointhevitalityproject.com.